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Cancelling your order | Karcher Center JHS

How do I cancel my order?

You can cancel your order within 14 days providing it has not yet been despatched i.e. you have not notified of its despatch by us.

You can submit your cancellation request using the form below, and our customer service team will confirm via email if the cancellation was successful. Once you have been notified that your order has been despatched, unfortunately we will not be able to cancel your order.

If your cancellation was successfully actioned before dispatch, we will refund your entire payment, including any delivery charges by using your original payment method as quickly as possible. If you paid using a debit or credit card this refund may take 3-5 days to appear as a credit back to your account, but rest assured we will work as hard as possible to ensure you receive your refund just as quickly as we can.

Make a cancel order request

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What happens if my order wasn't cancelled?

If the 14-day cancellation period has expired or if your order has already been despatched, you will need to receive your delivery and then return the items via our "Return A Delivered Order" page.

We would strongly advise that you DO NOT REFUSE this delivery as it may delay any refunds due and you will be wholly responsible if the order is not successfully returned to us by our delivery partner in this way. In addition, any charges imposed by our delivery partner for the return will be chargeable and deducted from any refunds due. You have 30 days from the date of delivery to inspect your goods and return them if they are unsuitable, provided they are unused, unassembled, and in their original packaging.

For more information, contact our customer services team via the "Make An Enquiry" form on our contact page.