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Returning a product that's no longer required | John Hutchings

If you are returning a product you no longer require for any of the following reasons:

  • A product you have ordered is no longer required
  • You have realised that the product you have ordered is incorrect
  • You have simply changed your mind about keeping a product
  • A product you ordered does not appear to be suitable for the task you originally purchased it for

You want to return product(s) and it is within 14 days from the day it was delivered to you :

  • Our standard terms and conditions that are applicable to business customers provide a 14 day "cooling-off" period for any of the reasons stated above.
  • You are making this return within the above time frame, which is also indicated on the Return Slip you should have received with your product(s).
  • The product(s) you wish to return are in "AS NEW" condition and are being returned in the original packaging along with any accessories and free gifts that may have been supplied with the individual prouct being returned.

You can examine the items as you would be able to do in a physical shop however, to obtain a full refund or credit for the cost of the products(s) you are returning, you MUST NOT start using them, assemble them is such a way that they cannot be disassembled without damaging them or you are unable return a product in the way in which you received them. We reserve the right to charge a restocking fee of up to 20%. Additional deductions may also be made if the product being returned has been used in any way. These deductions may include the costs of returning the product to it's 'AS NEW' state.

You will need to return your items using a delivery service of your choice, which you will need to arrange at your cost. If required, John Hutchings can arrange a return on your behalf, however this will be chargeable. You will be responsible for any damage or loss to the returned product(s) if this occurs so it is your responsibility to ensure that adequate cover is provided by your selected courier in the event of such loss or damage. John Hutchings will not be liable for any losses or consequential losses whatsoever in any event.

Let us know you are returning a product or request a copy return slip

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Refunds and deductions

Irrespective of the reason you are returning a product, if you have selected to receive, or John Hutchings have offered you a refund or credit, once we have received the returned product(s) back from you and have had the opportunity to evaluate and test them (if applicable), we will issue you with a refund or credit for the cost of the item(s) returned less any delivery charges that may have been applied at the time of ordering. If we arranged your return and this was not provided or offered as a free service, this will also be deducted from any final refund or credit, if applicable.

We also reserve the right to charge a restocking fee of up to 20%.

We will always try to issue a refund or credit within 48 hours of receiving your returned product(s). Please be aware that if you selected to pay for your order using a credit or debit card or PayPal, refunds can take up to 3-5 working days to appear as a credit back to your card or PayPal account once they have been issued.

We will notify you via email when we have issued your refund or credit and also advise you the value of your refund in an attached document detailing the refund issued.