If you are returning a product that is incompatible or incorrect for any of the following reasons:
- A product you have ordered is does not fit with a Karcher product you already own
- Our website states that a product is compatible, but it does not fit a Karcher product you already own
- We have advised you that a product is compatible, but it does not fit a Karcher product you already own
You want to return product(s) and it is within 30 days after the day it was delivered to you :
- We adhere to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, which means that we will accept items back even if you have opened the goods to inspect them as you would do if you were purchasing them from a physical retail shop.
- You are making this return within the above time frame, which is also indicated on the Return Slip you should have received with your product(s).
- The product(s) you wish to return are in "AS NEW" condition and are being returned in the original packaging along with any accessories and free gifts that may have been supplied with the individual prouct being returned.
If the product you have ordered does not fit with a Karcher product you already own
You can examine the items as you would be able to do in a physical shop however, to obtain a full refund for the cost of the products(s) you are returning, you MUST NOT start using them, assemble them is such a way that they cannot be disassembled without damaging them or you are unable return a product in the way in which you received them. We reserve the right to charge a restocking fee of up to 20% where products have clearly been used or are damaged due to use, as using any item invalidates your "right to return" under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
If you have ordered a product that is incompatible or incorrect for your Karcher product, and you did not request any prior advice from Karcher Center JHS before placing an order for the item(s) in question, or have not read product descriptions fully, you will need to return your items using a delivery service of your choice, which you will need to arrange at your cost. You will be responsible for any damage or loss to the returned product(s) if this occurs so it is your responsibility to ensure that adequate cover is provided by your selected courier in the event of such loss or damage. Karcher Center JHS will not be liable for any losses or consequential losses whatsoever in any event.
Our website states that a product is compatible, but it does not fit a Karcher product you already own
You can examine the items as you would be able to do in a physical shop however, to obtain a full refund for the cost of the products(s) you are returning, you MUST NOT start using them, assemble them is such a way that they cannot be disassembled without damaging them or you are unable return a product in the way in which you received them. We reserve the right to charge a restocking fee of up to 20% where products have clearly been used or are damaged due to use, as using any item invalidates your "right to return" under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
If the product(s) are incompatible or incorrect, and we have provided inaccurate or misleading information or have described the product incorrectly on this website, then Karcher Center JHS will either provide you with either a Royal Mail pre-paid returns label for you to affix to your parcel and drop off at a Parcel Postbox, Delivery Office, Post Office® Branch or Parcelshop. If the product is large or heavy, however, we will need to contact you to arrange a collection or supply a label. If you don't want to wait in for a collection, then alternatively you can drop your parcel at any Post Office® Branch instead.
We have advised you that a product is compatible, but it does not fit a Karcher product you already own
You can examine the items as you would be able to do in a physical shop however, to obtain a full refund for the cost of the products(s) you are returning, you MUST NOT start using them, assemble them is such a way that they cannot be disassembled without damaging them or you are unable return a product in the way in which you received them. We reserve the right to charge a restocking fee of up to 20% where products have clearly been used or are damaged due to use, as using any item invalidates your "right to return" under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
If the product(s) are incompatible or incorrect, we have advised you via an email, an answer in response to contact form you have filled out, or over the phone that a product is suitable for your karcher product when it is incompatible or incorrect, then Karcher Center JHS will either provide you with either a Royal Mail pre-paid returns label for you to affix to your parcel and drop off at a Parcel Postbox, Delivery Office, Post Office® Branch or Parcelshop. If the product is large or heavy, however, we will need to contact you to arrange a collection or supply a label. If you don't want to wait in for a collection, then alternatively you can drop your parcel at any Post Office® Branch instead.