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Returning a product no longer required

Karcher Center JHS Returns Policy & UK Distance Selling Regulations

At Karcher Center JHS, we aim to make returning products as simple and fair as possible, in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK Distance Selling Regulations).

When You Can Return a Product

You may return a product for any of the following reasons within 30 days of delivery:

  • You no longer require the product.
  • You ordered the wrong product.
  • You have changed your mind about keeping the product.
  • The product is not suitable for the intended task.

How Returns Work

Under UK Distance Selling Regulations, you are allowed to:

  • Open and inspect the items as you would in a physical shop.
  • Examine the product to ensure it meets your requirements.

To obtain a full refund, the following conditions must be met:

  • Products must be returned in “as new” condition.
  • Products must be in their original packaging with all accessories, manuals, and free gifts included.
  • Products must not be used, assembled in a way that prevents disassembly, or damaged during inspection.
  • Products must be returned in the same condition as delivered.

Karcher Center JHS reserve the right to charge a restocking fee of up to 20% for items that are clearly used or damaged, as this may invalidate your right to return under the UK Distance Selling Regulations.

Returning Your Product

  • You are responsible for arranging return delivery at your own cost.
  • When returning items, please use the return slip included with your order. Ensure it is completed correctly and included in the package with the items you are returning.
  • If you have misplaced or disposed of the original return slip, you can request a replacement by filling out the form below.
  • You are responsible for any loss or damage during transit, so please ensure your chosen courier provides adequate insurance.
  • Karcher Center JHS is not liable for any loss or consequential loss during the return process.

Summary

By following these guidelines, you can exercise your right to cancel and return products under UK Distance Selling Regulations while ensuring a smooth and fair refund process.

Let us know you are returning a product or request a copy return slip

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Refunds and deductions

Irrespective of the reason you are returning a product, if you have selected to receive or Karcher Center JHS have offered you a refund, once we have received the returned product(s) back from you and have had the opportunity to evaluate and test them (if applicable), we will issue you with a refund for the cost of the item(s) returned less any delivery charges you paid at the time of ordering. If we arranged your return and this was not provided or offered as a free service, this will also be deducted from any final refund, if applicable.

We also reserve the right to charge a restocking fee of up to 20% where items have clearly been used or item(s) have been returned outside of the initial 30 day return period detailed herein as either of these reasons invalidate your "right to return" under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

We will always try to issue a refund within 48 hours of receiving your returned product(s) but please be aware that refunds can take up to 3-5 working days to appear as a credit back to your payment card or PayPal account once they have been issued. We will notify you via email when we have issued your refund has been issued and also advise you the value of your refund in an attached document detailing the refund issued.