Select A Category
Select A Category
Shopping Cart
Cart0 item(s) - £0.00 0

  • Your shopping cart is empty!

Returning Damaged Or Faulty Products | Karcher Center JHS

Returning Damaged or Faulty Products

At Karcher Center JHS, we aim to make the process of returning a damaged or faulty product simple and straightforward, resolving issues as quickly as possible.

When You Can Return a Product

You can return a product if:

  • It was delivered damaged.
  • It appears to be faulty upon delivery.
  • It develops a fault within 30 days of delivery.

Please note: Damage to the external packaging only (e.g., the box) is not considered product damage if the contents themselves are intact.

Returning a Damaged Product

We apologise for any inconvenience caused if your product arrives damaged. We offer several ways to resolve this:

  • Minor Damage / Replacement Parts:
    • If the damage is minor and can be fixed with a replacement part, we will send the part for you to fit.
    • You may also receive a small partial refund as compensation.
  • Extensive Damage / Collection Required:
    • For more significant damage, or if you prefer not to make the repair yourself, we can arrange a pre-paid Royal Mail returns label for smaller items. You can drop off the package at a Parcel Postbox, Delivery Office, Post Office® Branch, or ParcelShop.
    • For large or heavy items, we will contact you to arrange a convenient collection date.

Returning a Faulty Product

If your product appears faulty or develops a fault within 30 days:

  • Call Customer Support Assistance:
    • Call 01502 563846 to speak with our customer services team.
    • Simple diagnostics may resolve the issue without needing to return the product.
  • Returning the Product:
    • If the fault cannot be resolved remotely, we will provide a pre-paid Royal Mail label for smaller items.
    • For larger items, we will arrange a collection at a convenient time.
    • Ensure that you have included the Return Slip provided with your product(s) and that it is completed correctly. If you have mislaid or disposed of this you can request a duplicate Return Slip using the form below.

What Happens When You Return a Damaged or Faulty Product

Once we receive and inspect your item, we may offer you the following solutions:

  • Repair:
    • We will repair the product to full function at no cost.
    • This does not affect any future warranty or consumer rights.
  • Replacement:
    • At Karcher UK’s sole discretion, we may replace the product with a new one free of charge.
    • The replacement’s warranty runs from the original purchase date.
  • Full Refund:
    • You may request a full refund, including any delivery costs paid at the time of ordering.

What Happens if No Fault or Damage is Found

    If our inspection shows no damage or fault:

    • We can return the product to you on a mutually convenient date via our delivery partners.
      • Because no fault was found, the cost of the return will be charged. Our customer services team will contact you to arrange payment.
    • Alternatively, if you do not wish to have the product returned, you may request a refund within 30 days of purchase.
      • In this case, the cost of return shipping (Royal Mail or DX Express) will be deducted from your final refund amount.

Let us know you are returning a product or request a copy return slip

Captcha

Refunds and deductions

Irrespective of the reason you are returning a product, if you have selected to receive or Karcher Center JHS have offered you a refund, once we have received the returned product(s) back from you and have had the opportunity to evaluate and test them (if applicable), we will issue you with a refund for the cost of the item(s) returned less any delivery charges you paid at the time of ordering. If we arranged your return and this was not provided or offered as a free service, this will also be deducted from any final refund, if applicable.

We also reserve the right to charge a restocking fee of up to 20% where items have clearly been used or item(s) have been returned outside of the initial 30 day return period detailed herein as either of these reasons invalidate your "right to return" under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

We will always try to issue a refund within 48 hours of receiving your returned product(s) but please be aware that refunds can take up to 3-5 working days to appear as a credit back to your payment card or PayPal account once they have been issued. We will notify you via email when we have issued your refund has been issued and also advise you the value of your refund in an attached document detailing the refund issued.